![CX metrics](https://golfbusinessmonitor.com/wp-content/uploads/2019/02/www.golfbusinessmonitor.com-why-single-number-cx-metrics-are-misleading-cx-metrics-368x208.jpg)
Why single number CX metrics are misleading?
I hear in many online & offline conversations among golf club managers about CX (customer experience) metrics and measurement. On one hand, it is very good if a golf club is measuring customer experience, but we should not…