Tag: customer experience

Toptracer won 2024 Tracie Range Awards

Which Toptracer venues excelled at the 2024 Tracie Range Awards?

By: 2025. 02. 06.

The success of golf entertainment venues can be attributed to their informal offerings and the inclusive experiences they provide, which are designed to appeal to a broad audience, thus challenging the conventional perceptions associated with the game of…

The Sand box customer experience

Why must golf clubs strive to deliver a consistent customer experience?

By: 2025. 01. 06.

Probably the biggest customer experience challenge golf clubs face today is consistency. Carefully crafted Instagram galleries, engaging taglines, and high-budget advertising require substantial investments of both time and money to build a lasting brand identity. Golfers anticipate a…

1st hole at St Enodoc Golf Club

Which marketing strategy proved most effective for St Enodoc Golf Club in 2024?

By: 2024. 12. 23.

Over the past few years, I've had the opportunity to learn more about St Enodoc Golf Club in North Cornwall, England, and it's been a rewarding experience. Undoubtedly, being so close to nature and focusing on golf drew…

beyond-service wellbeing

How can we win golf club guests’ loyalty by prioritizing their wellbeing?

By: 2024. 12. 17.

Golf clubs & resorts are not just about providing good service. It’s an opportunity to create memorable experiences for individuals. In the evolving landscape of the experience economy, where unique and personalized interactions are highly valued, it is…

Aescape Hero resized

How does Invited enhance athletic-focused experiences with Aescape?

By: 2024. 12. 10.

Wellness travel is transforming, shifting from a focus on passive relaxation to dynamic, activity-driven experiences. In the wake of the pandemic, we have seen a significant rise in outdoor, sports-oriented wellness activities such as cycling excursions, hiking adventures,…

Trackman Michael Horvath joins board of directors 2024

What new knowledge can Michael Horvath (Strava) contribute to Trackman?

By: 2024. 12. 05.

We may not consider the Trackman news that Michael Horvath, co-founder and former CEO of Strava, has joined its Board of Directors significant. Understanding Strava's success story can inspire a profound change in perspective. Launched in 2009, Strava…

Aerial of St Enodoc Golf Club golf course

How much can a TOP 10 ranking help St Enodoc Golf Club boost sales?

By: 2024. 11. 29.

Golf World composed a list of golf courses based on 2024 green fees. This explains how the review team defined the term ‘Value for Money’. The James Braid-designed Church Course at St Enodoc Golf Club in Cornwall, England,…

GOLFZON Tour with Golf Genius Software

How much will Golf Genius improve the quality of the GOLFZON Tour?

By: 2024. 11. 27.

It is not uncommon for golf tournament organizers to encounter obstacles when trying to elevate customer experience initiatives amid other strategic business goals. If you are in a similar situation, it would be beneficial to clearly illustrate how…

Customer experience development and measurement

How to turn golf club’s CX data into business impact?

By: 2024. 11. 20.

The importance of customer experience has risen significantly for golf clubs and resorts, leading to service design being recognized as a fundamental approach to innovation and management. Service design has gained significant visibility in contemporary discourse. Its potential…

P4S Golf fitness gym

Can fitness serve as a lucrative revenue center for golf clubs?

By: Chris Finn, Founder/CEO P4S Golf 2024. 11. 13.

When it comes to golf club management, rounds played, club usage, and many other metrics are used to evaluate the health of a club and its membership.  When evaluating all the areas of a club, the fitness side…

Players 1st - AI Assistant_media_

How can the AI Assistant effectively help Players 1st gather customer feedback?

By: 2024. 11. 04.

There are numerous methods for employing artificial intelligence (AI) in customer service. You have likely encountered chatbot services, which can significantly enhance the efficiency of the customer service experience. With customer service AI, you get a personalized response…

Toptracer Sweetspot partnership 2 TT+Terminal

How will Sweetspot make Toptracer-powered driving ranges profitable?

By: 2024. 10. 24.

A McKinsey study on data and personalization revealed that companies leveraging data can grow faster and generate 40% more revenue through personalized sales and marketing tactics. When discussing data collection, we are no longer referring to a simple…

Golf Genius Software_Event_Dashboard+

What features does the Golf Genius Tournament Management solution lack?

By: 2024. 10. 15.

Golf Genius, the top cloud-hosted golf software solutions provider, has recently introduced an innovative feature to its Tournament Management solution. This new feature allows for quick and efficient setup and management of golf competitions, streamlining the process for…

Great British Bunker Study Build it Once BIGGA EcoBunker

Did the Great British Bunker Study uncover any new findings?

By: 2024. 10. 08.

The preliminary findings of the Great British Bunker Study, a report compiled by bunker specialists EcoBunker Ltd with the endorsement of the British and International Golf Greenkeepers Association (BIGGA), have pinpointed substantial challenges that demand the attention of…

Tagmarshal powered by AI

What achievements of Tagmarshal impressed its latest investors?

By: 2024. 09. 12.

2023 marked a year of unprecedented growth for Tagmarshal, the leading provider of on-course optimization technology in the golf industry. The company achieved a remarkable 57% revenue growth, attracted numerous new customers, and enhanced the pace of play and staff…

Golf Genius Software off course technology indoor golf entertainment golf

How will Golf Genius cater to the indoor & entertainment golf market?

By: 2024. 09. 05.

Do not be misled by the recent decline in Topgolf Callaway Brands stock. According to The Motley Fool, Topgolf's stock has decreased by 20% year to date and 33% over the last 12 months. Indoor golf and entertainment…

BGL Golf Burhill Golf Club clubhouse

Guess how much BGL Golf increased its rounds played year-on-year!

By: 2024. 08. 29.

Burhill Group Limited (BGL) Golf, a leading UK multi-course operator, has announced a significant increase in rounds played for the second quarter of 2024. In the second quarter of 2024, BGL reported a 9% increase in rounds played…

59club Das Achental partnership 2024

How will 59club help Das Achental to advance its golfing experience?

By: 2024. 08. 02.

While digitalization is increasingly visible and experienced in golf clubs, its role and contribution to customer experience development are even more evident. I give you a few examples. Golf clubs have traditionally involved a lot of in-person interaction…

The Bridgedown Collection flexible golf club membership offers

Which club membership offer from The Bridgedown Group is convincing?

By: 2024. 07. 24.

The level of value or "success" that golf club members derive from our golf club membership offerings directly correlates with their loyalty. Furthermore, the greater success achieved by our golf club members translates to increased revenue generation for our golf…

Anahita Golf Club golf course Mauritius

How many new Club Car vehicles will Anahita Golf Club purchase within a year?

By: 2024. 07. 19.

How much news value does the purchase of a new golf cart fleet with GPS technology add to a golf club in 2024? It is exciting news when a golf club invests in a new fleet of modern…