Tag: employee experience

Who are the 50 greenkeepers who will volunteer at the 151st Open

Who are the 50 greenkeepers who will volunteer at the 151st Open at Royal Liverpool?

By: 2023. 03. 03.

The 151st Open will be played at Royal Liverpool Golf Club from 16-23 July 2023. This will be the 13th time the Championship has been staged at Royal Liverpool Golf Club. On this occasion, the British and International Golf Greenkeepers Association…

GCAE Golf Business Conference 2023

The 2023 Golf Business Conference: how to reinvent golf club business?

By: 2023. 01. 12.

The 15th Annual European Golf Business Conference (14-16 February 2023, Cascais, Portugal) is almost here. It will cover and discuss these golf business challenges below. In the continuation, you will find why these topics are so important, timely,…

The Abridge Golf Club greenkeeping team alongside PDC Championship winner Pavan Sagoo BIGGA Awards

Who are the 6 finalists of the BIGGA Awards for 2023?

By: 2022. 12. 26.

Employee appreciation is a fundamental human need. If you recognize and appreciate your greenkeepers and other golf club employees you will have a much bigger chance to retain your best talents. They will be more connected to their…

yield-management club caddie

How does Club Caddie see the future of golf club management softwares?

By: 2022. 12. 20.

Today I will share with you an interview with Michael Rawlins, the Director of Product at Club Caddie. He started out as the Head Golf Professional, but as an Owner, he has done every job possible in the…

BIGGA Steve Dudley-Brown mental health service

How does BIGGA help greenkeepers with their mental health struggles?

By: 2022. 12. 09.

I hear from more and more places how big problem mental health is in workplaces including golf clubs. More employees are leaving their jobs for mental health reasons, including those caused by workplace factors like overwhelming and unsustainable…

Silk Path Golf Nguyen The Dai GM_resized

How will the Vietnamese Silk Path Golf attract golf tourists & boost golf tourism?

By: 2022. 12. 05.

I am very impressed and fascinated by Vietnam's efforts to grow golf tourism in the country. Another example is Silk Path Golf's 18-hole course designed by Sir Nick Faldo. In principle, the new golf course will be ready…

106th PGAof America Annual Meeting Don Rea Jr.

What do the PGA of America and the golf industry need to succeed?

By: 2022. 11. 24.

After hearing that Don Rea Jr. became the new vice president of the PGA of America, I thought it is a great moment to ask him about his plans, the challenges of the PGA of America, and the…

La Manga Club 1st Hole

How would you celebrate La Manga Club’s 50th anniversary?

By: 2022. 09. 30.

The La Manga Club found a unique way to celebrate its 50th anniversary. La Manga Club will be the host venue for Legends Tour's Farmfoods European Senior Masters hosted by Peter Baker. It will be held on October…

St Andrews Links Trust Swilcan Bridge

Why has St Andrews Links Trust opted for cloud-based ERP software?

By: 2022. 08. 22.

Two years ago, I already mentioned how important digital transformation is for golf clubs in order to maintain competitiveness, enhance employee productivity, and serve guests more efficiently (see also customer experience & personalization). The main motivations of businesses…

W Costa Navarino_Beachfront villa Interior

Are you ready to try the new W Costa Navarino Hotel?

By: 2022. 07. 26.

In January, I already told you about the opening of the W Costa Navarino hotel this year. The launch of the hotel will be on August 11. It will be the first W Hotel in Greece. Before I share…

Bernhard and Company 10 delegates 2022

Why worth participating in Bernhard and Company’s 2023 BIGGA Delegation trip?

By: 2022. 07. 15.

Bernhard and Company has recently announced that the application process is officially open for the 2023 BIGGA Delegation trip. Open to all full BIGGA members, the Bernhard and Company BIGGA Delegation is one of the most highly regarded…

omnichannel experience Players 1st

How can Players 1st help golf clubs to be able to deliver an omnichannel experience?

By: 2022. 06. 16.

2,000+ clubs in 20 different countries trusting the Players 1st platform. In this interview, I asked Morten Bisgaard, the CEO & Co-founder of Players 1st among the others about how has customer experience measurement developed in the last 10…

Pete Dye Golf Club 10th hole Club Caddie

How will the Pete Dye Golf Club utilize Club Caddie’s rich features?

By: 2022. 06. 01.

Recently, the Pete Dye Golf Club has selected Club Caddie as its new golf club management software. This is why I interviewed Tony Kowalski, the general manager of the club to understand their needs, expectations, and most of…

Foremost Golf 300x300_member winners 2021

Who are the winners of the Foremost Golf Industry Member Awards for 2021?

By: 2022. 05. 09.

Quantum Workplace says "Organizations with formal recognition programs have 31% less voluntary turnover than organizations that don't have any program at all. And they're 12x more likely to have strong business outcomes." If you give regularly, honest, and…

Slaley-Hall-The QHotels Collection Keith Pickard

How does The QHotels Collection make itself competitive?

By: 2022. 04. 26.

It will be a year in May that Keith Pickard joined The QHotels Collection as the Group Director of Golf, Leisure & Spa. That’s why I was wondering how he sees The QHotels Collection's situation and how they…

Chris Duffy staffing crisis

The club industry staffing crisis

By: Chris Duffy CCM 2022. 04. 11.

One year ago, no-one would have believed that Tiger Woods would play the Masters. Two years ago, no one would know the effect the Covid-19 pandemic would have taken on the club industry. Seven years ago, I didn't…

BIGGA CEO Jim Croxton Continue to Learn at BTME in March 1 greenkeepers

What do greenkeepers expect from their employers in golf clubs?

By: 2022. 04. 05.

I think that’s a very important recognition of what Jim Croxton said at 2022 BTME. Namely: "....with golf participation and membership booming, the time has come for the leading bodies in the game to make a priority of…

2022 BIGGA Awards Finalists announcement

Guess who are the finalists of the BIGGA Awards 2022!

By: 2022. 03. 09.

The BTME 2022 is almost here. It is very likely to be held between 22-24 March with Continue to Learn taking place from Sunday 20 to Wednesday 23 March 2022. One of the highlights of BTME each year…

Onyria Quinta da Marinha Hotel balcony golf course

Onyria Quinta da Marinha Hotel is supporting its employees’ wellbeing

By: 2022. 02. 28.

During the pandemic, we experienced how much this health situation has mentally worn out us. Those golf clubs and resorts that invest in employee experience for them their employees' mental health has become an increasingly important topic. In…

London Golf Club Reece Salvage, Becky Bainbridge and Lewis Matthews

How does the London Golf Club retain its best talents?

By: 2022. 02. 02.

The COVID-19 pandemic has changed just about everything, including golf club HR and talent management. People are reevaluating their work preferences. Unfortunately, not always the job/work in golf club comes out as a winner. Employee experience must be…