Several years ago, I observed that the expectations of both employers and employees have evolved significantly.
Many employees in the golf club industry are resigning, citing concerns related to the employee experience (EX).
The primary factors influencing their decisions to seek new employment include a lack of work-life balance and an increased demand for workplace flexibility.
I can see an apparent demand for more shift flexibility. I am sure you are already considering reducing shift absenteeism and improving productivity in your golf club.
To accomplish this objective, it is imperative to enhance the efficiency of shift communication. Golf clubs need to focus on the following major characteristics:
- Availability for everyone,
- Consumer-grade technology,
- Employee needs versus business requirements.
I have identified a potential solution: the ClubUp Crew employee scheduling platform, specifically designed for golf clubs.
The Crew platform quickly and efficiently assists with employee communication and scheduling, allowing any golf facility – from a municipal course or large golf resort to an exclusive private club – to find value and improve its operations.
With Crew, staff can view their schedules, swap shifts and, submit for manager approval, and request time off.
For managers and employers, Crew features
- a budgeting feature for schedule optimization,
- a team-wide communication option, and
- can integrate with the club tee sheet, providing an in-app, real-time view to staff members at any time (this option can be turned on/off for each employee).
The base version of Crew, Crew Par, costs under $1,000 annually, making it budget-friendly and easy for a club to implement.
Golf facilities currently using Crew include
- Conway Farms Golf Club, a private club in Lake Forest, Illinois;
- Rich Harvest Farms Golf Club, a private club in Sugar Grove, Illinois;
- Sand Valley Golf Resort, a five-course golf resort in Nekoosa, Wisconsin, and
- The Park is a municipal golf course in West Palm Beach, Florida.
Employee Experience Trends in 2025
I see the following employee experience trends in 2025:
- AI integration in work processes (e.g., golf club employee scheduling): AI allows employees to focus on meaningful aspects of their jobs, shaving off repetitive and manual work hours. This leads to higher job satisfaction and productivity.
- The growing importance of digital employee experience.
- Personalization of employee experience. It is the recognition that a one-size-fits-all approach to HR and management can overlook the diverse ways people work best, their career aspirations, and their well-being.
Now it’s your turn to inspire us! Share your insights on the employee experience trends in 2025 in the comments below!