Last year, during my keynote presentations at various conferences (e.g. CNIG, ADGF, CMAE etc.) I tried to explain regarding customer experience development that our golf club members, guests, and in general the empowered customers are expecting from us highly relevant and personalized communication messages, offers, products, and services.
Importance of hyperlocal marketing
In 2019, and in the coming years the importance of hyperlocal marketing will grow.
If you are not familiar with the
It means targeting prospective customers in a highly specific, geographically restricted area, sometimes just a few blocks or streets, often with the intention of targeting people conducting “near me” searches on their mobile device.
I think people in these days will not drive more than 20 miles (cca. 30 km) or 20 minutes for a golf club.
Just imagine, that situation when you get any of these questions, “Darling, where shall we go out to eat something?” or “Could we try another gym” or “Is there any interesting event in the town?”
Or if you are abroad in a country that is not known as a golf country (e.g. Hungary), but you want to give a try then you will be interested in “near me” search results.
Google says that in the last two years the number of ’near-me’ type of mobile searches grew by over 500%!
Therefore, worth investing in hyperlocal SEO (Search Engine Optimization), but in local reviews as well.
BrightLocal’s latest Local Consumer Review Survey found:
- 86% of the consumers read local reviews for local businesses;
- Consumers read an average 10 online reviews before feeling able to trust a local business;
- 40% of consumers only consider reviews written within 2 weeks – up from 18% in 2017.
We can also say that review quantity, velocity and diversity really matter.
Make sure you have your NAP (Name, Address, Phone Number) listed, verified, and matching across as many services as possible (E.g. Yelp, Tripadvisor, Leadingcourses.com etc.).
Today, more and more people are willing to provide their exact location on their mobile if they can get tangible benefits.
A Verve research found that 73% of consumers now allow apps to access their mobile’s location, and one in ten (11%) say they always allow apps to do so.
It was interesting to find that people dropped ZIP code usage because they assume that advanced mobile technology will help them to find the most relevant results.
This is not just about finding a place, but also about finding things, inspirations, or even ideas.
So, we can say that our potential customers are rightly expecting from marketers among the golf clubs to provide exactly what they want, exactly when they want it.
I would not neglect
Hyperlocal marketing: AdWords & Facebook ads
When you get into your AdWords account, go to settings then select Locations. Within Location select ‘Enter another location’.
Here you will be able to define the distance.
Similarly, in Facebook, you select Local Awareness ad format from the list of ad formats in the Ads Create tool, then enter the address of your business + the distance.
If you want to be really sophisticated, then you can specify what kind of people do you want to reach:
- Everyone in the selected location;
- People who live in this location;
- People recently in this location;
- People traveling in this location -> this will reach those Facebook users who are within 125 miles (200 km) from your selected location.