In recent years (10), I see a constant power shift from marketers to buyers/customers. Due to the changes, the trust is less relevant as it one was.
The Baby Boomers were the first generation to question ‘The Trust’ on an institutional level, while ‘Generation X‘ did the same, but on an individual level.
Why are Millennials important for our business?
If this is still not challenging, then it will be useful to know that Millennials (born between 1980 and 2000; approximately 80 million Millennials are just in the US, and they spend around $600 billion according to Accenture) don’t trust anything except the people they know (e.g., PGA Professional).
Hence, the usage of social brand advocacy and word-of-mouth is critical.
Millennials will be by 2020 very important and valuable shoppers. They are likely to dominate for the next 50 years.
At the very same time, customer experience is gaining momentum. The Millennials mentioned above are very keen to help companies in product development.
They want to be an active part of co-creating products. The very same generation likes “showrooming“, namely, going to a shop to see the product, and after that, they go home to buy the product at the best price.
This is why I am missing from Golf Pride is a mobile application that would not only help PGA professionals and pro-shop managers recommend the ideal golf grip type, but also assist regular golfers.
So the first mobile application could be a grip-fitting mobile application with extra features like “Find a retailer”.
Utilizing mobile technology and wearables can help win back Millennials who gave up playing golf. According to the National Golf Foundation, over the last 20 years, participation among 18- to 34-year-old Millennials has decreased by 30%.
I believe Jonathan Neal, Golf Pride’s first global marketing manager, will need to find solutions to the phenomenon above.
Jonathan Neal will oversee Golf Pride’s marketing activity as it relates to new products, integrated marketing communications, and Tour support.
He will be reporting directly to the global sales and marketing director, Brandon Sowell.
