Today, it is clearly visible and demonstrable that superb customer service/care can greatly boost sales and customer retention. The 2022 Global Consumer Trends study of Qualtrics found:
- 63% of consumers think companies should listen better to their feedback.
- 62% of consumers say businesses should care more about them.
- 60% of consumers would buy more from a company/brand if businesses treated them better.
- Bad experiences are costing businesses some $4.7 trillion in consumer spending every year globally, as customers refuse to spend money with businesses that don’t meet their expectations.
The U.S. is still the world’s #1 golf market. For this reason alone, how Stewart Golf serves its customers in the American market is not incidental.
Looking at it from that perspective, businesses such as Stewart Golf have a chance to excel and capitalize on the opportunity.
With outstanding customer experience, you can win lifetime loyalty that strengthens your business and ultimately drives growth.
The study of First Insight and the Baker Retailing Center at the Wharton School of the University of Pennsylvania found consumers in various age groups are willing to spend more for sustainable products.
Stewart Golf – customer care center – Houston,Texas
Now let’s get to know what Stewart Golf does for better customer service and customer experience.
Stewart Golf has opened its first U.S. customer care center in Houston, Texas. The new location will look after all Stewart Golf customer-care inquiries, servicing, and repairs.
In anticipation of the opening of the facility, the U.S. team spent a week at Stewart’s UK headquarters and factory in the Cotswolds.
Members of the UK team will be frequent visitors to Houston, ensuring the two sites share the same vision, culture, and commitment to the customer.
At the same time, Stewart Golf has upgraded its distribution capabilities, opening a new shipping center in Nevada. This helped them reduce wait times for more than 90% of their U.S. customers.