One of the things people do not forget is how you made them feel when they interacted with them. There is an interesting debate about if convenience is part of customer service or the customer experience available, for instance, in golf clubs.
Convenience undoubtedly plays a crucial role in elevating the customer experience to new heights. Amazon is a good example of how companies are competing on convenience. They want to save time and make life easier for their customers.
What would your customers/golfers define as a convenience? The chart below shows customers rate efficiency, convenience, and friendly service as the most valuable elements of customer experience (CX).
Golf Genius & the Vamoos travel app – a partnership
Golf Genius and the Vamoos travel app are working together to streamline tasks and improve the productivity of golf tour operators.
Combining Vamoos’ unique app features with Golf Genius’ Tournament Management software, this enhanced offer benefits golf tour operators and golfers alike through a more complete and digitally enhanced golf trip experience.
The integration sees many features from Golf Genius Tournament Management being added to the Vamoos app, including
- online registration for trips and events,
- live mobile scoring and TV leaderboards,
- personalized communications through text and email, plus
- customizable print materials to make every trip a unique experience.