61 entries: The Grove

The Grove Club Car Bluetooth music speakers

Why did The Grove order a Club Car fleet with Bluetooth music speakers?

By: 2023. 05. 25.

You may remember from 2017 when I reported on Greg Norman's "Shark Experience" service for Club Car golf carts. Verizon provided the content (E.g. music, live sports, news, entertainment, golf tips by Greg Norman) in those days. It…

The Grove 1st hole_resized

The Grove will host the 5th & final event of the 2023 Rose Ladies Series

By: 2023. 03. 09.

I have just discovered that The Grove - May 2 - will be one of the venues of the 2023 Rose Ladies Series, in addition to West Lancashire Golf Club, Southport & Ainsdale Golf Club, Wentworth (East), and…

Did you enjoy the British Masters at The Grove?

By: 2016. 10. 18.

Last week’s British Masters at The Grove is just over. The Swede Alex Noren claimed the 2016 title with an 18 under par total. This was the Swede's 7th European Tour International Schedule victory in his 222nd official…

Why is it good to be a guest in The Grove?

By: 2015. 05. 29.

Last year I complained about that golf clubs do not measure customer satisfaction, performance and NPS (Net Promoter Score) to be able to attract new golfers and golf club members, but also to retain existing ones. Now I…

Dubai Golf mangrove plantation

Why is Dubai Golf’s mangrove planting crucial to the local ecosystem?

By: 2024. 06. 17.

Would you believe that between 35-50% of the world’s mangrove forests were lost between 1980-2000? The Rainforest Trust makes that claim. It is worth knowing that mangrove forests provide ideal habitats for fish, crustaceans, and other organisms seeking…

Boca Grove from the air Boca Raton Florida

Troon Privé will manage Boca Grove members-only golf and country club

By: 2022. 01. 07.

Troon has been selected to manage Boca Grove, exclusive, members-only golf, tennis, and country club in Boca Raton, Fla.  Troon Privé, the private club operating division of Troon, will manage golf, tennis and club operations, food & beverage, golf…

Sterling Grove #10 - Photo Credit Patrick Koenig

Sterling Grove Golf & Country Club will be an exclusive private club

By: 2021. 02. 01.

The Nicklaus Design and Heritage Links began the development of an 18-hole course at Sterling Grove Golf & Country Club on 7 February 2019. This is the second Nicklaus Design golf course with Toll Brothers (a Troon brand).…

The Fountaingrove Golf Club a private golf club

How will The Fountaingrove Club revive?

By: 2019. 01. 16.

Do you remember the Tubbs Fire of October 2017? It was, at the time, the most destructive wildfire in California history, burning parts of Napa, Sonoma, but The Fountaingrove Club as well. The fire destroyed 5,643 structures in…

Gary Rushgrove is joining the John Letters Golf Academy

By: 2015. 02. 22.

The PGA professional Gary Rushgrove is joining as academy director after 3 successful years as director of golf and head professional at Athlone Golf Academy, Ireland. He will be in Solihull. Related articles What a difference can a…

CMAE England appoints Mike Shrieve as new Chair of Young Managers’ Group

Why Mike Shrieve was chosen as the new Chair of CMAE England’s Young Managers’ Group?

By: 2024. 01. 04.

CMAE England has appointed Mike Shrieve as the new Chair of its Young Managers’ Group. Shrieve, Director of Golf at Bearwood Lakes Golf Club in Berkshire, will hold the position for the next two years, leading the sub-network…

Bowood Club Car team

Why did Bowood Hotel, Spa & Golf Resort switch to Club Car golf carts?

By: 2023. 07. 12.

Bowood Hotel, Spa, and Golf Resort have just switched to Club Car as its new golf vehicle supplier and installed a state-of-the-art Tempos fleet. The Tempo cars, which deliver outstanding hill-climbing power and acceleration, are branded with Bowood’s…

Troon International Infographic_Leader Movements 2022

Who has Troon International promoted to leadership positions internally?

By: 2022. 09. 13.

This year we can see an interesting HR trend globally. Namely, the increase in internal career moves. HR professionals really like this solution. When golf clubs a struggling to retain their best talents in various fields and the…

London Golf Club Heritage 5th Green

What could make the new London Golf Club website more effective?

By: 2021. 09. 07.

Once I received a piece of advice on website design and development: Decide on a consistent brand message and tone, one that you're committed to presenting consistently across.! Later I will explain it in regard to the new…

Essendon Country Club John Wells Marc Winnan Alan Walker

How will the Essendon Country Club restructure its agronomy team?

By: 2021. 06. 14.

Recently I wrote how the Essendon Country Club is developing its driving range service adding the Toptracer Range Mobile (Topgolf Entertainment Group’s latest technological innovation). I hope I don't need the explain why golf clubs should rethink and redesign their…

Who are 59club's 11th Annual Award nominees

Are you among the 59club’s 11th Annual Award nominees?

By: 2021. 03. 18.

Last year, was not an easy year for club managers to deliver the same level of customer experience as in a normal situation. People usually remember peak moments and pits during their stay in a golf resort or…

59Club Service Excellence Award Winners 2020

Who are the winners of the 59Club Service Excellence Award in 2020?

By: 2020. 12. 04.

The COVID-19 pandemic affected almost every aspect of life and business in 2020. It will not be very different in 2021. Before I would detail the customer experience trends in 2021, let's see who are the winners of…

59Club 10th Annual Industry Oscars

Who are the winners of 59Club’s 10th Annual Industry Oscars?

By: 2020. 03. 18.

The Forest of Arden Marriott Hotel & Country Club was the host venue of 59Club’s 10th annual Service Excellence Awards on March 12, 2020. On the night, 59Club presented 64 awards across 27 categories, recognizing ‘service excellence’ across…

59Club Eurpean Service Excellence Awards 2020 Forest of Arden

Who will have chances at 59Club’s European Service Excellence Awards?

By: 2020. 02. 21.

I was very sad to turn down the invitation to 59Club's European Service Excellence Awards due to family reasons (with my wife we are expecting a baby on March 16). This year Forest of Arden Marriott Hotel &…

Tagmarshal-2way-cartscreens-in carts-pace of play

How to manage the pace of play well at your golf club?

By: 2019. 11. 25.

The R&A says there are 3 factors which influence the pace of play: The management of play;The course design and set-up;The players. In this interview with Stephen Knoop (Managing Director, Tagmarshal International) I try to get answers on,…

Dalmahoy Hotel & Country Club Sam Oliver 59Club golf club customer experience

Golf club customer experience – It’s not a mystery

By: Simon Wordsworth - CEO, 59Club 2019. 05. 27.

59 is the ultimate score in golf, the holy grail if you like, something that most of us can only ever dream of achieving – that’s what 59club is about, it’s striving to achieve the ultimate. My aim…